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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dillon Connolly

Dillon Connolly

October 18, 2024

5  out of  5
rating by Dillon Connolly
"Alexis was a lot of great help and answered the questions I needed to know before finalizing my policy and made finalizing my policy very easy and I would love to give her a shout out and kudos"
We responded:
"You made our day! Thank you, Dillon, so happy we could bring you to our State Farm Family. "
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Dan Delaney

September 23, 2024

5  out of  5
rating by Dan Delaney
"Reyna and her team are great. She made it so easy to switch all our coverages when we moved to Ankeny. During our four years with her, she answered all our questions accurately and quickly. Now that we have moved out of state, we will miss her!"
We responded:
"AWE, we will miss you two as well! Enjoy the sun and bring some with you on your journeys back!"
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Nicole Marschall

August 16, 2024

5  out of  5
rating by Nicole Marschall
"Reyna has been absolutely welcoming and wonderful to us from day one, everyone in this office wears a smile, in the middle of a difficult time for insurance, it was the easiest switch I ever made on an agents end. She even took an unnecessary and absolutely unprofessional call from my prior agent who had the audacity to call her out of character and accused her of having me leave the honest review I left him, and that right there shows how professional and awesome she is as well. I am so happy to be back with state farm and even happier to be working with Reyna! Thank you so much for being you, Reyna! You're appreciated ♡"
We responded:
":) We are so happy to have you join our Reyna Immerfall State Farm Family! "
Profile photo of Merle Welch

Merle Welch

July 25, 2024

5  out of  5
rating by Merle Welch
"Very helpful. Jason filed the claim and set me up with a body shop and car rental, all in about 15 minutes."
We responded:
"Our goal is to be here for our customers when the worst happens, glad Jason got you back on the road!"
Profile photo of Nadika DeLeon

Nadika DeLeon

July 23, 2024

5  out of  5
rating by Nadika DeLeon
"They are truly the best, couldn’t have asked for better experience while I was switching to them for car insurance! Highly recommend!"
We responded:
"You are the best! So glad we were able to get you connected with great insurance and a great price. Thanks Nadika!"
Profile photo of William T

William T

July 16, 2024

5  out of  5
rating by William T
"I was with Reyna for over 3 years and received nothing but the best service not just from her but her office staff as well. There were countless situations where Reyna displayed excellent customer service. One time, I was stuck in the middle of an ice storm in the evening and I thought that I had roadside assistance included in my premium but I didn’t. I called Reyna’s number and she picked up (mind you this was around 8pm at night). I explained my situation to her and she was able to immediately add roadside assistance to my policy to help me get out of the storm. This is just one of the countless examples of her and her staff’s excellent service. Reyna seems to really care about her customers and always tries to help them out. It’s a shame that the current insurance market prices only increase and doesn’t reward consistent customers. The only reason I’m switching is because I was able to find a cheaper premium, other than that I would still be with Reyna. I will always recommend friends and family to Reyna, and I encourage all new customers to get your insurance policy through Reyna and her office as they’re great!"
We responded:
"Thank you so much Will! We are here to help our customers 100%. I can't wait to bring you back to my office!"
Profile photo of Anthony Galante

Anthony Galante

July 12, 2024

5  out of  5
rating by Anthony Galante
"This awesome lady runs a great insurance company that will bend over backwards to help you out when you need it. Recently got hit by a big truck while driving a Ford Fiesta. They helped me out, and explained everything to me along the way."
We responded:
"Thank you so much Tony! The accident is bad enough, our goal is to make the claim process go smoothly. Appreciate you! "
Profile photo of Sarah

Sarah

June 27, 2024

5  out of  5
rating by Sarah
"Reyna is not just a good insurance agent—she’s a good person. I met her because she’s at every Animal Rescue League Event as a sponsor, handing out goodies for the dogs. She’s also at Ankeny Pride, which is super small and just starting out, so that is pretty awesome of her. She helped me switch seamlessly from my worthless insurance agent who never took my calls to her. She and her office always take my calls or call me right back. She even calls me proactively to make sure I don’t have any different needs for my policy when it renews. She’s the real deal."
We responded:
"You are amazing! Thank you so much for your kind word. We love getting out to events, supporting our community, and interacting with good neighbors like you."
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Lidia Vasquez

June 21, 2024

5  out of  5
rating by Lidia Vasquez
"Always a pleasure working with Reyna’s team. Alexis was very helpful and got back to me quickly :)"
We responded:
"You are our #1 priority as our customer! Thank you "
Profile photo of Joel Ludwig

Joel Ludwig

June 17, 2024

5  out of  5
rating by Joel Ludwig
"My experience's with Reyna is top notch. She has great rates and a friendly and pleasant experience."
We responded:
"Thanks Joel, We appreciate you letting us protect you and your family!"
Profile photo of Kellum Schalk

Kellum Schalk

May 11, 2024

5  out of  5
rating by Kellum Schalk
"Signing up for insurance was easy, quick and cheap! Jason was very helpful in telling me all I needed to know, and they were flexible with setting up an appointment time convenient for me. I would look to them again in the future if I need insurance for anything else"
We responded:
"Thank you so much for your review. We do our best to make the insurance process as painless as possible!"
Profile photo of Thavone Dedthanou

Thavone Dedthanou

May 7, 2024

5  out of  5
rating by Thavone Dedthanou
"I found a great group of insurance professionals whose guided and gave me advised on my home and cars insurance. I have been tried to get a home insurance since Geico cancelled my home insurance. I moved all my home and cars insurance to State Farm all at once.Thanks so much for your aall helping to make my life more happier like I am alive again. You all are 5 stars. I am highly recommended this office. God bless you all."
We responded:
"I'm so happy you reached out and we were able to protect your home, cars and you! Our customers are our number one priority!"
Profile photo of Alex Romero

Alex Romero

May 1, 2024

5  out of  5
rating by Alex Romero
"My mother got a flat tire on N Ankeny Blvd, unfortunately I was not near to help out. She drove to my mom’s location and changed her tire. She went out of her way and dropped what she was doing to help out. Outstanding!"
We responded:
"Thank you Alex! No one wants to wait in the rain to change a tire. Happy we were able to help. "
Profile photo of Anna K

Anna K

April 17, 2024

5  out of  5
rating by Anna K
"Super helpful and quick to respond! When asking about Renters insurance they were able to get me all set up that exact day. Always are quick to help out and to send the pdf files needed. Appreciate the great customers service!"
We responded:
"So great to hear because we are ALL about our customer service. Welcome to our State Farm Fam!"
Profile photo of Paige Klein

Paige Klein

March 19, 2024

5  out of  5
rating by Paige Klein
"Just switched to State Farm and already loving it! The customer service is exceptional, the rates are competitive, and the overall experience has been smooth and hassle-free. Feeling confident and secure with State Farm as my insurance provider. Highly recommend!"
We responded:
"Thank you so much Paige for the glowing review! We work hard for our customers and glad you felt that in your experience."
Profile photo of Vel W

Vel W

February 26, 2024

5  out of  5
rating by Vel W
"Everything you need from an insurance company plus more!"
We responded:
"Thank you Vel! From getting you the right policy to walking you through claims, we got you!"
Profile photo of Katie S

Katie S

February 26, 2024

5  out of  5
rating by Katie S
"Alexis helped me with renters insurance! She is very knowledgeable and nice! Would highly recommend!"
We responded:
"Alexis is a great asset to my office and so happy she was able to protect you with some renters insurance!"
Profile photo of Caitlyn Knebel

Caitlyn Knebel

February 23, 2024

5  out of  5
rating by Caitlyn Knebel
"Reyna and her team are awesome! If you want an agent who cares for you, Reyna is definitely the one!"
We responded:
"You are too kind! We do care about our customers, Heart, Head and Humor is what we live by. "
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Haley Wall

February 22, 2024

5  out of  5
rating by Haley Wall
"Reyna and her staff goes above and beyond! After totaling my car I went in person to get insurance on my new vehicle and she came in and ask how I was doing."
We responded:
"Thank you, Haley! So glad we turned a bad situation into a good experience. We are here for our customers! "
Profile photo of Alexis Knebel

Alexis Knebel

July 26, 2023

5  out of  5
rating by Alexis Knebel
"Switched to State Farm after having Geico for 8 years. Reyna really helped me pick the best coverage for my family. I left her office knowing that if the worst happened, I was covered. I would recommend Reyna and State Farm to any of my friends and family. If you are looking for an agent who is passionate about insurance and helping others… she is definitely the agent for you!!!"
We responded:
"We love getting our customers the right policies to protect their families! Thank you!"
Profile photo of Antonio Ramos

Antonio Ramos

January 30, 2023

5  out of  5
rating by Antonio Ramos
"Thanks for your help Reyna getting my business insured and knowing best options for my coverage."
We responded:
"Thank you for taking the time to share! We strive to help small business owners like yourself get the coverage you need at the best price. Take care Tony!"
Profile photo of Lindsay Leonetti

Lindsay Leonetti

November 18, 2022

5  out of  5
rating by Lindsay Leonetti
"When we purchased our very first home in 2021, I went with Reyna’s State Farm office and I’m so glad we did! We had storm damage on our roof just months after we moved in, and I was scared about the process of filing a homeowners claim on a brand new home purchase, but they reassured me that the process would be easy and painless, and it was. Our new roof went on without a hitch and the claim was paid promptly. From car accidents to storm damage on our roof, they have always been helpful and polite and they take care of our needs very quickly. 10/10 definitely recommend!"
We responded:
"Being a new homeowner is stressful enough without all the crazy weather we had this year. My office is one phone call away, no phone trees, person on the other line here to help! Glad all is well and enjoy your holidays!"
Profile photo of Austin Conner

Austin Conner

November 18, 2022

5  out of  5
rating by Austin Conner
"I’ve been with Reyna Immerfall State Farm Insurance for about two years now. Her and her team are super friendly and very prompt to answer my questions. I’m beyond satisfied with them and their knowledge."
We responded:
"Austin, you are too kind. Happy we are protecting your new home, new car and family! Congrats on your new job too:)"
Profile photo of Nikki Storms

Nikki Storms

November 17, 2022

5  out of  5
rating by Nikki Storms
"Never have I ever met someone more passionate about, not only insurance, but helping people. I know next to nothing about insurance and Reyna and her team can explain it in ways that don’t make me feel stupid. I left her office feeling good about the coverage I chose. If you’re unsure about you car coverage or question if you need life insurance or which to choose, just call Reyna."
We responded:
"Appreciate the kind words Nikki! You are spot on. We care about our customers and want them to feel confident about their insurance and what it will do to protect their families. THANK YOU!"
Profile photo of Reyes Taylor

Reyes Taylor

November 16, 2022

5  out of  5
rating by Reyes Taylor
"The best insurance office in the nation!! They truly care about their customers and families!"
We responded:
"Thank you, I wish I could help people all across the nation! Helping customers feel the love is why we do what we do."