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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Grant Morgan

October 2, 2026

5 out of 5 rating by Grant Morgan
"Mustafa avdic is the man best prices contact him if you want good Insurance and coverage.great guy to talk to he knows what he is doing I hope your boss sees this and gives you a big raise I give that guy 5 stars."
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Annamarie Scott

October 2, 2026

5 out of 5 rating by Annamarie Scott
"So very helpful. Answers questions quickly."
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Mark H

October 1, 2026

5 out of 5 rating by Mark H
"I recently had the opportunity to talk to Reyna and I'm couldn't be happier that our paths crossed. She is everything I would expect an insurance agent to be.

She was kind, helpful, and very understanding. All qualities I look for when selecting someone to manage my insurance and financial needs.

Two thumbs up for her outstanding customer service. If you're looking, you don't have to search any further."
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Jeanine

September 29, 2026

5 out of 5 rating by Jeanine
"Enjoyed working with Mustafa, he was on top of an issue, great customer service!"
We responded:
"Customer Service is out top priority! Thank you for the 5 stars!"
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Megan Albaugh

September 29, 2026

5 out of 5 rating by Megan Albaugh
"Reyna is a great agent. She's very responsive and makes you feel like she has your best interests in mind."
We responded:
"Always Megan! We treat our customers like family, making sure your protected with no gaps or no unnecessary costs. "
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Justin

September 28, 2026

5 out of 5 rating by Justin
"Very knowledgeable and approachable!"
We responded:
"Thanks so much for the kind words Justin! "
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Abraham K

September 14, 2026

5 out of 5 rating by Abraham K
"I am buying a home and looking for an affordable company to get insurance from. Mustafa Avdic was very helpful and friendly. State Farm has some of the lowest costs that I have seen so far."
We responded:
"So glad to hear you were able to work with Stafa and get the policy you were looking for and at the right price. Welcome to the Reyna Immerfall Agency!"
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Alicia H

September 14, 2026

5 out of 5 rating by Alicia H
"Reyna and her team are amazing, she's very knowledge and quick to respond!"
We responded:
"You are amazing Alicia! Thanks for your kind words."
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Mark V

September 11, 2026

5 out of 5 rating by Mark V
"Reyna and Mustafa are very knowledgable and helpful! I really appreciate their efforts!"
We responded:
"Thank you Mark! Providing knowledge about your insurance plan is important to us. We are here to help!"
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Corey Sleeper

September 9, 2026

5 out of 5 rating by Corey Sleeper
"Reyna and her team have been great to work with! Always easy to reach, and responses are always prompt and informative. We appreciate the open communication."
We responded:
"Thank you Corey! Our goal is to provide you the best customer service around because you deserve it. Insurance is important and protecting your family, even more important! "
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Joy Bohte

August 31, 2026

5 out of 5 rating by Joy Bohte
"Reyna has been amazing when it comes to knowing what insurance needs are best! She's extremely informative and super helpful! Even with all our changes/ updates, she was always reachable. We love working with her and are lucky to have her a part of our lives!"
We responded:
"You guys are amazing! I look forward to hearing about your new adventure and helping where we can. "
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Kaitlyn pilch

August 31, 2026

5 out of 5 rating by Kaitlyn pilch
"Always super nice and helpful with every question! 100% recommend State Farm for new owners!"
We responded:
"Everyone deserves great service, glad you got to experience it first hand!"
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Sara Volkmann

August 31, 2026

5 out of 5 rating by Sara Volkmann
"Reyna and her team are amazing to work with! They actually take the time to listen to you and help make the right decisions"
We responded:
"Thank you Sara! We very much value your work and coffee:)"
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Carolyn Foreman

August 31, 2026

5 out of 5 rating by Carolyn Foreman
"Mufasa explained my policy in a way that was easy to understand."
We responded:
"Music to my ears Carolyn! So glad we were able to help!"
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Dick Paglia

August 26, 2026

5 out of 5 rating by Dick Paglia
"Always quick to get back to me, answers questions and explains coverages fully. Gets me taylored to insurance plans that meet my needs."
We responded:
"That's our specialty, Tayloring our policies for our customers is important :) You are the best, thanks Dick!"
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Cyndee Barduson

August 24, 2026

5 out of 5 rating by Cyndee Barduson
"We have been a customer of Reyna's since we moved to Ankeny in March of 2024. We have always received quick and awesome customer service from her agents as well as herself. Highly recommend!"
We responded:
"It has been fun getting to you know you and your family, Cyndee. We are here to help!"
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Aaron Peterson

August 20, 2026

5 out of 5 rating by Aaron Peterson
"World class agent. Reyna understands people and does an excellent job of relating to all walks of life. I highly recommend working with her on all of your insurance needs."
We responded:
"Wow! Thank you, your kind words mean the world to us. We love meeting customers where they are and providing insurance plans that meet their needs. Too kind!"
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Madison Wiertzema

August 18, 2026

5 out of 5 rating by Madison Wiertzema
"Reyna has been an awesome agent to work with! Her staff is also very friendly and always willing to answer any questions"
We responded:
":) We strive to live our 3hs everyday- heart, head and humor. Glad that comes through as we help you with your insurance needs!"
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Melisa Avdic

August 13, 2026

5 out of 5 rating by Melisa Avdic
"We’ve had such a wonderful experience with Reyna Immerfall for our auto and home insurance. Everyone is so nice, professional, and helpful. It was especially a pleasure working with Mustafa, he was absolutely amazing. Highly recommend."
We responded:
"Mustafa is pretty awesome! Thanks for giving us the opportunity to protect you and your family!"
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Matthew Lauer

August 11, 2026

5 out of 5 rating by Matthew Lauer
"Reyna and the crew are awesome people to do business with"
We responded:
"It's a pleasure to work with you too Matt! We are here to protect you and your fam!"
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Brian Houk

August 7, 2026

5 out of 5 rating by Brian Houk
"They have been great to work with and gave a very quick response. Being timely when people are buying a home that I am helping with the loan is very much appreciated. The communication level is also top notch. Keep up the great work!!"
We responded:
"Thank you Brian, we love working with folks that value our customers as much as we do!"
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Joe Fisher

August 7, 2026

5 out of 5 rating by Joe Fisher
"Reyna has been my agent for years and she has always made sure I have the right coverage and in the case I need assistance she is prompt at getting the job done. Highly recommend."
We responded:
"You are awesome Joe, thank you for the review! We pride ourselves on getting you what you need for insurance, when you need it. Take care!"
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ShaLee M Bauer

July 31, 2026

5 out of 5 rating by ShaLee M Bauer
"Reyna is very knowledgeable, personable, and easy to work with. I highly recommend her for any insurance needs you have!"
We responded:
"Thank you ShaLee, you do amazing things with your nonprofit as well. So glad we could help!"
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Emily McLain

July 22, 2026

5 out of 5 rating by Emily McLain
"Reyna and her team are always on top of it! They're friendly and care about you as a client and make sure you understand your policies and work through changes as you grow."
We responded:
"Absolutely, Thank you for the kind words! We’re so glad we were able to make you feel supported and help you understand your policies while working through changes as you grow. "
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Cheri Doane

July 21, 2026

5 out of 5 rating by Cheri Doane
"I have known Reyna for several years through a civic organization in which we are both active. I had observed her follow-through skills and dedication to her work, and I knew she’d make a great agent. When it was time to renew my policies, I got quotes from Reyna and two others and there was no question about the best plan for the dollar. She’s responsive, and detail oriented, and I trust her judgment. She has exceeded my high standard for good service in every way and I highly recommend her."
We responded:
"Thank you so much for your kind review and I truly appreciate you sharing your experience. Working together through our civic organization means a lot to me as well. I’m glad I could help you find the best plan for your dollar, and I’ll continue working hard to deliver the responsive, detail service you deserve. "